Our human resources department -- a dynamic, visionary and critical function throughout the company -- is the cornerstone of Noble House Hotels & Resorts. From developing training programs to implementing dress codes, our human resources team plays a pivotal part in hiring, educating and supporting more than 2,700 employees company-wide. A primary focus for the Noble House human resources department is to impart the company's Core Values to each and every employee. These include: Smile, Speak first and last, Pay attention to details, Know your property, Anticipate needs, Resolve guest issues promptly, Thank guests and Have fun. In fact, everything Noble House does - from orientation and employee training to performance evaluation - reinforces these key points, and we consistently reward employees who embody them. It may not work—but I would rather see the Core Values in list format vs. paragraph.

We believe that a positive work environment translates to a positive guest experience. To foster associate goodwill, Noble House even has a Corporate Director of Great People, whose job is solely to develop, train and support associates. Her total focus is to help associates successfully interact with our guests. In addition, every Noble House hotel has a series of associate relations activities, from themed cafeteria days to managers serving lunch on an associate appreciation day.

Positive reinforcement and associate recognition are an important and vital part of our company culture, and ultimately enhance the guest experience as well. We pride ourselves on our work environment, which is evidenced by our primary source of new hires: associatereferrals. 

Additional hallmarks of our human resources department include:

• A “train the trainer” approach. To ensure that new hires develop good habits, Noble House provides training to frontline trainers at all properties.
• Reinforcement of positive behavior by anonymous and continuous testing of our services and standards.
• Competitive wage and benefits packages. We test each marketplace and determine the fair rate for a respective position.
• Standards programs carefully designed to help associates be successful.
• An outstanding retention rate. Year after year, more than 60 percent of our employees stay with Noble House, which is proof positive that we are an employer of choice in our respective marketplaces.
• A unique approach to each marketplace. For example, one property may have a dress code of suits, another khakis. We look very carefully at what makes sense for a particular environment.

Meet the team ...