Noble House Hotels & Resorts Privacy Policy.

1. INTRODUCTION

Welcome to Noble House hotels & resorts. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Noble House hotels & resorts (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you:

• Visit our websites (the “Websites”)
• Use our mobile application (the “App”)
• Stay at our properties or use our facilities and services
• Communicate with us via email, phone, or in person
• Interact with us on social media platforms

 

Key Points:

• We only collect information that is necessary to provide our services
• We do not sell your personal information for monetary consideration
• You have rights to access, correct, delete, and control your information
• We implement strong security measures to protect your data

Please read this Privacy Policy carefully. By using our services, you agree
to the collection and use of information in accordance with this policy. If
you do not agree with our policies and practices, please do not use our services.

---

 

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

Make a Reservation or Check-In:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing address (processed securely)
• Identification: Government-issued ID information when required by law
• Stay Preferences: Room type, bed preference, floor preference, special requests
• Guest Information: Names and ages of additional guests

2.2 Information We Collect Automatically

When you visit our Websites or use our App, we automatically collect certain information:

Device and Usage Information:

• Device Information: Device type, operating system, unique device identifiers
• Browser Information: Browser type and version, language settings, time zone
• Usage Data: Pages visited, time spent, links clicked, search queries
• Log Data: IP address, access times, referrer URLs, error logs

Location Information:

• Approximate Location: Derived from IP address
• Precise Location: If you enable location services on your device (with consent)
• Wi-Fi and Bluetooth: Connection data when you use our resort Wi-Fi

2.3 Information from Third Parties

We may receive information about you from other sources:

• Travel Partners: Travel agencies, booking platforms, tour operators
• Corporate Partners: Employers (for corporate bookings), event planners
• Social Media: When you interact with us on social platforms
• Marketing Partners: Demographic and interest data from data providers
• Public Sources: Publicly available information relevant to our services

 

---

 

3. HOW WE USE YOUR INFORMATION

3.1 Provide and Manage Services

• Process and manage your reservations and check-ins
• Provide accommodation and resort services
• Process payments and prevent fraud
• Communicate about your stay and services
• Respond to your requests and inquiries
• Provide customer support

3.2 Improve and Personalize Experience

• Remember your preferences for future stays
• Personalize your experience based on past interactions
• Recommend services and amenities you might enjoy
• Customize marketing communications to your interests
• Analyze usage patterns to improve our services
• Conduct surveys and gather feedback

3.3 Marketing and Communications

With your consent (where required), we use your information to:

• Send promotional emails about special offers and new services
• Send push notifications through our App
• Display targeted advertising on our Websites and other platforms
• Send service-related communications (always permitted)
• Invite you to participate in surveys or reviews

3.4 Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA) or UK, we process your personal information based on:

 

---

 

4. WHEN WE SHARE YOUR INFORMATION

We share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Payment Processing: Credit card processors, payment gateways
• Technology Services: Cloud hosting, IT support, cybersecurity
• Communication Services: Email providers, SMS platforms, call centers
• Marketing Services: Advertising platforms, email marketing, analytics
• Property Management: Reservation systems, property management software
• Professional Services: Lawyers, accountants, auditors, consultants

All service providers are contractually required to protect your information and use it only for the services they provide to us.

 

4.2 Business Partners

• Travel Partners: When you book through travel agencies or tour operators
• Corporate Clients: When your stay is booked by your employer
• Event Partners: Wedding planners, conference organizers (with consent)
• Loyalty Partners: Airlines, car rental companies (for points/miles)
• Local Partners: Restaurants, attractions (for reservations/tickets)

4.3 Legal and Safety Reasons

We may disclose information when we believe it is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our terms and conditions and other agreements
• Protect the rights, property, and safety of Noble House hotels & resorts, our guests, or others
• Detect, prevent, or address fraud, security, or technical issues
• Respond to emergencies or acts of God

 

Important Notice About Data Sharing:
We do not sell your personal information to third parties for monetary consideration. However, under certain privacy laws like the CCPA, sharing data for targeted advertising may be considered a “sale.” You have the right to opt-out of such sharing.

 

---

 

5. COOKIES AND SIMILAR TECHNOLOGIES

5.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. We use cookies and similar technologies (pixel tags, web beacons, local storage) to enhance your experience on our Websites and App.

 

5.2 Types of Cookies We Use