Noble House Hotels & Resorts Introduces ‘Stay Safe, Start Living’

Enhanced Safety and Health Procedures for Guests and Staff Members Put into Action as Domestic Travel Begins to Resume

SEATTLE (May 28, 2020) – Noble House Hotels & Resorts, Ltd., a hotel ownership and management group with an upscale portfolio of 18 distinct and visually captivating properties along with the historic Napa Valley Wine Train, today announced a new health and safety program – Stay Safe, Start Living – designed to protect the wellbeing of guests and staff members through the prevention of COVID-19.  The program provides enhanced processes and procedures including social and physical distancing guidelines and heightened cleanliness standards to create a happy and healthy environment guests can enjoy as domestic travel begins to resume.     

“The health and wellbeing of our guests and staff members is our number one priority, and as our properties begin to reopen their doors, we want to take every necessary precaution to ensure that they feel safe,” said Noble House Hotels & Resorts’ President of Operations, Don Dennis.  “We are entering a new era of travel and while we look forward to welcoming guests back to our properties, we also understand that the needs of travelers and staff members have changed, and we must meet those needs.  The Stay Safe, Start Living program provides each property with enhanced procedures and protocols that support the safety and health of our team members and guests so we can continue to deliver meaningful travel experiences.”

Stay Safe, Start Living procedures, protocols, and preventive measures include:

Social & Physical Distancing
As recommended by the CDC and state and local officials, all Noble House properties will adhere to social and physical distancing measures, one of the most effective tools used to control and reduce the spread of COVID-19.  Social and physical distancing procedures include:

  • Seating in all public areas and lounges will be positioned at least six feet apart.
  • Stairwells and alternatives to elevators will be clearly marked and open for guest use.
  • Social distancing will be practiced by all associates on property and the health of each individual will be closely monitored.
  • All property outlets will comply with local or state mandated occupancy limits.
  • Guests will be encouraged to maintain at least six feet between themselves and others.

Associate & Guest Health
Associates and guests’ health are the number one priority of Noble House Hotels & Resorts.  The following measures have been made to enhance guests and staff members’ health and prevent the onset of COVID-19:

  • Touchless hand sanitizer dispensers will be placed at all guest and associate entrances and contact areas such as driveways, reception areas, hotel lobby, restaurant/secondary entrances, meeting and conference spaces, elevator landings, and exercise areas.
  • Appropriate Personal Protective Equipment (PPE) will be worn by all associates based on roles and responsibilities and in adherence to state or local regulations and guidelines.
  • Individual Personal Protective Equipment (PPE) kits containing disposable sanitizing wipes, gloves, disposable masks, and personal hand sanitizer will be available to guests upon request.

Associate Protocols
Noble House Hotels & Resorts is committed to providing every guest with the peace of mind to relax and enjoy their time. Travelers will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and sensitivity of the current circumstance.  Staff member’s protocols include:

  • Associates will be given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to local health officials.
  • Associates will be instructed to stay home if they do not feel well and will be trained on how to handle encountering guests or associates exhibiting any of the symptoms of COVID-19.
  • If an associate is alerted to a presumptive case of COVID-19 at the property, the property team will work with the Public Health Officials to follow the appropriate actions recommended.

Enhanced Cleanliness Standards
Noble House has always placed a strong emphasis on the cleanliness, safety, and comfort of its properties.  Each hotel and resort utilize cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne pathogens.  The properties are working with vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Enhancements to existing procedures include increased sanitization of all touch points in both public areas and guestrooms.

For more information, visit www.NobleHouseHotels.com or call Noble House Hotels & Resorts at 877.NOBLE.TRIP.

About Noble House Hotels & Resorts, Ltd.
A privately held company for more than 35 years, Noble House Hotels & Resorts, Ltd. was founded in 1979 by owner and chairman Patrick R. Colee as a commercial property development group, later transitioning in 1994 to the dynamic hospitality ownership and management company it is today. Headquartered in Seattle, Washington and continuously growing, Noble House owns and manages a luxury and upper upscale portfolio of 18 distinct and visually captivating hotel properties, over 50 restaurants, bars, and lounges, the Napa Valley Wine Train, and a collection of spas, marinas, and private residences throughout the U.S. and Canada. A range of beachfront resorts spanning California and Florida, luxury retreats in Jackson Hole, WY, British Columbia, and Colorado, and a collection of urban hotels in Seattle and San Francisco, make up the diverse group of destinations. Built upon a philosophy that emphasizes location, distinction, and soul, Noble House Hotels & Resorts dedicates itself to creating and managing exceptional properties that celebrate the local destination that surrounds.

For more information, visit www.NobleHouseHotels.com or call Noble House Hotels & Resorts at 877.NOBLE.TRIP.

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Media contacts: Sonia Sparks at Glodow Nead Communications, NobleHousePR@GlodowNead.com or (415) 394-6500