Noble House Hotels & Resorts Introduces ‘Stay Safe, Start Living’
Enhanced Safety and Health Procedures for Guests and Staff Members Put into Action as Domestic Travel Begins to Resume
SEATTLE (May 28, 2020) – Noble House Hotels & Resorts, Ltd., a hotel ownership and management group with an upscale portfolio of 18 distinct and visually captivating properties along with the historic Napa Valley Wine Train, today announced a new health and safety program – Stay Safe, Start Living – designed to protect the wellbeing of guests and staff members through the prevention of COVID-19. The program provides enhanced processes and procedures including social and physical distancing guidelines and heightened cleanliness standards to create a happy and healthy environment guests can enjoy as domestic travel begins to resume.
“The health and wellbeing of our guests and staff members is our number one priority, and as our properties begin to reopen their doors, we want to take every necessary precaution to ensure that they feel safe,” said Noble House Hotels & Resorts’ President of Operations, Don Dennis. “We are entering a new era of travel and while we look forward to welcoming guests back to our properties, we also understand that the needs of travelers and staff members have changed, and we must meet those needs. The Stay Safe, Start Living program provides each property with enhanced procedures and protocols that support the safety and health of our team members and guests so we can continue to deliver meaningful travel experiences.”
Stay Safe, Start Living procedures, protocols, and preventive measures include:
Social & Physical Distancing
As recommended by the CDC and state and local officials, all Noble House properties will adhere to social and physical distancing measures, one of the most effective tools used to control and reduce the spread of COVID-19. Social and physical distancing procedures include:
- Seating in all public areas and lounges will be positioned at least six feet apart.
- Stairwells and alternatives to elevators will be clearly marked and open for guest use.
- Social distancing will be practiced by all associates on property and the health of each individual will be closely monitored.
- All property outlets will comply with local or state mandated occupancy limits.
- Guests will be encouraged to maintain at least six feet between themselves and others.
- Touchless hand sanitizer dispensers will be placed at all guest and associate entrances and contact areas such as driveways, reception areas, hotel lobby, restaurant/secondary entrances, meeting and conference spaces, elevator landings, and exercise areas.
- Appropriate Personal Protective Equipment (PPE) will be worn by all associates based on roles and responsibilities and in adherence to state or local regulations and guidelines.
- Individual Personal Protective Equipment (PPE) kits containing disposable sanitizing wipes, gloves, disposable masks, and personal hand sanitizer will be available to guests upon request.
- Associates will be given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to local health officials.
- Associates will be instructed to stay home if they do not feel well and will be trained on how to handle encountering guests or associates exhibiting any of the symptoms of COVID-19.
- If an associate is alerted to a presumptive case of COVID-19 at the property, the property team will work with the Public Health Officials to follow the appropriate actions recommended.
